Privacy Policy

Effective Date: June 1, 2026

Welcome to Digi Learno.

Digi Learno is a sole proprietorship business owned by Meher Nesha. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you access our website, create an account, purchase our products, or otherwise interact with our services.

By using our website or purchasing any product from Digi Learno, you agree to the practices described in this Privacy Policy.


1. Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Full Name
  • Email Address
  • Mobile Number
  • WhatsApp Number (if provided)
  • Billing Information
  • Information submitted through support requests or contact forms
Payment Related Information

We may collect limited transaction-related information, including:

  • Order ID
  • Transaction Reference Number
  • Payment Status
  • Payment Method Type

We do not collect or store:

  • Card Numbers
  • CVV Numbers
  • UPI PINs
  • Bank Account Passwords
  • Internet Banking Credentials

All payment information is processed securely by our authorized payment gateway partners.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Information
  • Device Information
  • Operating System
  • Website Usage Data
  • Referring URLs
  • Cookie and Session Data

2. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Deliver purchased digital products
  • Provide customer support
  • Respond to inquiries and complaints
  • Verify transactions and prevent fraud
  • Improve website functionality and user experience
  • Send important service-related communications
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties.


3. Digital Product Delivery Information

When you purchase any study material from Digi Learno:

  • Your order details are stored for delivery and support purposes.
  • Product access may be provided through email, download links, WhatsApp, or user dashboard access.
  • Purchase records may be maintained for customer support, dispute resolution, and legal compliance purposes.

4. Cookies and Similar Technologies

We use cookies and similar technologies to improve website performance and user experience.

These may include:

Essential Cookies

Required for website functionality, login sessions, and checkout processes.

Analytics Cookies

Used to understand website traffic and user interactions.

Payment Processing Cookies

Used by payment service providers during transaction processing.

You may disable cookies through your browser settings. However, doing so may affect certain website functions.


5. Payment Security

Payments on Digi Learno are processed through authorized payment gateway partners, including but not limited to:

  • Razorpay
  • Cashfree
  • PayU
  • Paytm
  • Phonepe

These service providers use secure encryption technologies and industry-standard security practices.

Digi Learno does not store or have direct access to your sensitive financial credentials.


6. Sharing of Information

We do not sell, rent, or trade personal information.

We may share limited information with trusted third parties only when necessary to operate our business, including:

Payment Service Providers

For processing transactions securely.

Email Service Providers

For sending order confirmations, invoices, and access details.

Analytics Providers

For understanding website performance and user behavior.

Legal and Regulatory Authorities

Where required by applicable law, court orders, legal proceedings, regulatory requests, or for the protection of our legal rights.


7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain customer accounts
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal and business requirements.


8. Your Rights

Subject to applicable laws, you may have the right to:

Access

Request information regarding personal data we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information, subject to legal, accounting, tax, fraud prevention, and record-retention requirements.

Withdrawal of Consent

Withdraw consent for certain processing activities where applicable.

Complaint

Contact us regarding concerns related to your personal information.

To exercise any of these rights, please contact us at:

support@digilearno.com


9. Data Security

We implement reasonable technical and organizational safeguards to protect personal information, including:

  • SSL Encryption
  • Secure Storage Systems
  • Access Controls
  • Internal Security Measures

While we strive to protect your information, no system can guarantee absolute security.

In the event of a security incident, we will take reasonable steps to investigate, mitigate, and respond in accordance with applicable laws.


10. Children’s Privacy

Digi Learno is intended primarily for users who are at least 18 years old.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe a child has provided personal information without proper authorization, please contact us so appropriate action may be taken.


11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.


12. Changes to This Privacy Policy

Digi Learno reserves the right to modify or update this Privacy Policy at any time.

Updated versions will be posted on this page along with the revised “Last Updated” date.

Continued use of our website after any update constitutes acceptance of the revised Privacy Policy.


13. Privacy Grievance Contact

For privacy-related concerns, requests, or complaints, please contact:

Digi Learno
Email: support@digilearno.com
Phone / WhatsApp: +91 9339580658

We will make reasonable efforts to review and respond to valid requests within a reasonable timeframe.


14. Contact Us

Business Name: Digi Learno
Business Type: Sole Proprietorship
Proprietor: Meher Nesha

Website: https://digilearno.com
Email: support@digilearno.com
Phone / WhatsApp: +91 9339580658

Registered Address:
Mosimpur, Kaliachak, Malda,
West Bengal, India – 732206

Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM (IST)